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Here you'll find a collection of frequently asked questions. We're constantly updating and adding to this. If you have any specific questions please feel free to get in touch.

Yes! None of our products contain ingredients made from animals.

Yes. We do not test on animals for any of our products.

Yes. One of the reasons we started Colt & Willow was because of our children’s eczema. We wanted something that wouldn’t aggravate their condition but would still remove dirt and grime. Please patch test if you have concerns.

Yes. Our products are carefully formulated with all-natural ingredients to avoid any harsh chemicals.

For the moment we are only able to ship UK-wide. As a small team we want to make sure we can offer the best customer service and be able to respond to your needs as quickly as possible so we are focusing here first. We do expect to offer wider shipping over the coming years.

Up to 18 months if stored correctly.

Please keep products out of direct sunlight and store in a cool, dry area.

Make sure to close the triggers after use. If you have any product build up, give the trigger a quick rinse through with warm water. For any problems or questions with your triggers or pumps please contact us at hi@coltandwillow.com and we will be able to help you out.

For now only online, however we are looking at retailers to partner with in the UK and abroad.

All our shipments are sent Royal Mail 48hr tracked – if your order does not arrive please send us an email at hi@coltandwillow.com and we will hunt down the postman to find out where your items are.

The All-purpose Cleaner is a handy general cleaner for countertops, highchairs, sticky finger marks, door handles etc. However, we do recommend spot testing before use, and apply with caution to varnished and lacquered surfaces. We also really recommend the use of a damp clean cloth and following with an e-cloth/microfiber cloth to polish up the surface after you have wiped it down. With the All- purpose Cleaner, less is more do not over spray the product, this can lead to smearing.

The Bathroom Cleaner loves taps, shower doors, baths, sinks and is especially good at tackling limescale (leave for 5 mins and let it work its magic before wiping down). Please spot test before use, and apply with caution on natural stones.

The Wonder Scrub is a great product for tougher stains, limescale and grease. It can be used on most surfaces, but if you have a polished/gloss countertop, we would ask you to spot the test first. Because it has bicarbonate of soda in it, it does have a grainy texture so it is slightly abrasive to help get rid of extra stubborn dirt and grim. It brings up stainless steel surfaces especially well!

We have formulated our products to be as natural and as safe for you and your loved ones as possible, however essential oils are mighty powerful things, and they come with very strict labelling requirements. Even used in low concentration as ours are, we are still required to place a warning label on our products.

Terms and Conditions ("Terms")
Last updated: January 2021

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.coltandwillow.com website operated by Colt & Willow Ltd. ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, postal address, email address etc. This should not be used for any reason without your express permission.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Colt & Willow Ltd.

Colt & Willow Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Colt & Willow Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 10 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us
If you have any questions about these Terms, please contact us.

One family’s search for better.

OUR STORY

The Knowledge Base

All our ingredients (and what we don’t use) explained in easy-to-understand terms

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We proudly produce in the UK, reducing shipping impact to the environment, supporting local employment and keeping money within the community. We donate a portion of every sale to 1% For The Planet – a global movement inspiring businesses and individuals to support environmental solutions through memberships and everyday actions.

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